Thrivemax Hotel2

Refund and Cancellation Policy

Thrivemax Hotel: Cancellation and Refund Policies

At Thrivemax Hotel, we strive to provide an excellent guest experience and maintain flexibility where possible. Please carefully review our cancellation and refund policies outlined below:


1. General Cancellation Policy

  • Standard Room Bookings:

    • Free cancellation is available if you cancel 48 hours or more before your check-in date.
    • If you cancel within 48 hours of your check-in, a cancellation fee equivalent to the cost of one night's stay will apply.
  • Non-Refundable Rates:

    • Bookings made under non-refundable rates cannot be canceled or refunded.
  • Group Bookings (5 rooms or more):

    • Free cancellation is allowed if the group booking is canceled 7 days or more before the check-in date.
    • If canceled within 7 days, a 50% cancellation fee applies.

2. Refund Policy

  • Refunds will be processed within 7–14 business days after the cancellation request is approved.
  • Refunds will be issued using the original payment method unless otherwise agreed.

3. No-Show Policy

  • Guests who do not show up without prior cancellation will be charged the full cost of the booking.

4. Early Departure

  • Guests who leave before the end of their booked stay will not be entitled to a refund for the unused nights unless exceptional circumstances apply.

5. Special Offers and Promotions

  • Reservations made under special offers or promotions may have unique cancellation terms. Please refer to the terms of the specific offer at the time of booking.

6. Force Majeure

  • Thrivemax Hotel reserves the right to waive cancellation fees in cases of force majeure, including natural disasters, political unrest, or government-imposed travel restrictions. Documentation may be required.

7. How to Cancel Your Reservation

  • To cancel a booking, please contact our reservations team via:

Ensure you provide your booking reference number for a quicker response.


By confirming your reservation, you agree to abide by the terms of this cancellation and refund policy. If you have any questions, please don’t hesitate to contact us.

We look forward to welcoming you to Thrivemax Hotel, Lagos, Nigeria!